frequently asked questions
We want to make your laundry simple. We want you to focus on more important things and enjoy doing the things you love. We want you to save your time and money on soap, water, heating, and electricity. Our prices are reasonable and affordable.
Your First Order!
Schedule your pick up request from Mondays - Saturdays between 10 am - 9 pm. Check out our in-house pick/up delivery schedule and destination before booking. Our friendly staff will contact you to confirm the schedule. Once confirmed, our delivery staff will stop by to collect your laundries.
On-demand booking is available and subject to a service fee.
Please have your clothes placed in sealed plastic and label your name.
We carefully wash, dry, fold, and pack your laundry. For press service, we can fold your pressed clothes or provide hangers at a minimal fee. You can choose to bring your own hangers too.
We suggest you segregate the whites from the colored ones. You may place a note for special instructions.
Once your clothes are ready, we notify you immediately. You may also choose your preferred delivery schedule if you are not free following the scheduled timing and destination using our on-demand service. On-demand service is subject to a delivery fee.
Not Home? No worries! Our Drop Service suits you. Our delivery staff can pick up and drop off your laundry from the concierge or any designated area by the concierge. This service is applicable for customers who paid their laundries in advance.
* Wash Dry Fold / Machine-washed items - 4-5 days
* Handwash / Press items / Thick items (Comforter, Pillows) - 7 days
* Dry clean items - 10 days (currently suspended during ECQ)
* Express/Rush Laundry - 3 days (Total price is subject to additional 50% and applicable only to Wash Dry Fold items)
If you'd prefer later than the standard delivery schedule, just let us know when you want your clothes back.
Know the basics
For drop service delivery, payment must be made in advance. Payment option available are:
Bank Transfer (BPI, BDO, & Security Bank)
Over The Counter payment (7-11, Cebuana, MLhuiller)
CASH ON DELIVERY
For Cash on Delivery (we strongly discourage), please put the exact amount in a sealed plastic pouch. If there is a change, we shall credit or add to your in-app wallet and apply it to your next laundry. (COD do not apply in on-demand booking service)
Our Mobile App
If there are any issues please do contact us at 09178381596 or send us an email firstname.lastname@example.org
b) Select the services you want, pick up & delivery address, schedule of your pick up & time slot
c) Select the payment method and proceed to checkout.
You'll receive a notification once your request has been accepted.